A little help

Missing a code? Check spam, wait a minute, and request a new one. Codes expire after ten minutes and each has five attempts. Sign in again if your session has expired.

A travelling letter opens only after the server delivery time. Pull down in your postbox to refresh. Local drafts, kept letters and reminders stay on this device. Use Our correspondence for a full exchange with one pen pal. Tap the bookmark in a letter to keep it, or the moon to set a gentle reply reminder. Use + while writing to take a photo, browse allowed photos or record up to 60 seconds. If access is off, open Settings → Device access. Sending a reply clears its reminders. Preview letters and people are examples and never reach real members.

For unwanted contact, use the menu on a pen pal or a letter to block or report. Manage discovery, arrival emails, and account deletion in your profile.